Support Center

How can we help?

Whether you're looking to attend your first event or you're ready to host thousands of people, here is everything you need to know.

For Attendees

Learn how to find events, purchase tickets, and check in at the door.

1
Find an Event

Use the Global Search bar on the homepage to search by event name, reference code, or tags (like "Live Music"). You can also browse the Discover tab.

2
Get Your Tickets

Click "Get Tickets" on the event page. Once you complete checkout, your digital QR code ticket is instantly generated.

3
Scan at the Door

Log in and open your Dashboard. Show your dynamic QR code to the event host at the door to be scanned in.

For Hosts

Everything you need to publish your event, track analytics, and scan guests.

1
Upgrade to Host

Log in, scroll down to the app section on the homepage, and click the "Host an Event" tab to upgrade your account by adding payout details.

2
Build Your Event

Use the Event Builder to add cover photos, select categories, choose up to 5 searchable tags, and set sales deadlines.

3
Manage & Scan

Open your Dashboard to view live sales analytics. Click "Scan" to open the built-in QR scanner and check guests in at the door using your smartphone camera.

Why Host with Tixli?

How We Make Hosting Effortless

We've built Tixli from the ground up to handle the heavy lifting of event management, so you can focus on creating unforgettable experiences.

QR Scanner
Built-In QR Scanner

Say goodbye to clunky clipboards and expensive hardware. Turn any smartphone camera into a blazing-fast ticket scanner to securely check guests in at the door.

Live Analytics
Live Sales Analytics

Track your success in real-time. Your dashboard instantly updates to show total tickets sold, gross revenue, and remaining capacity at a single glance.

CSV Export
1-Click CSV Guest Lists

Need a hard copy for security or catering? Download a beautifully formatted spreadsheet of your entire guest list, perfectly filtered by who has checked in, with one click.

Automated Emails
Automated Guest Emails

Keep your attendees in the loop effortlessly. Tixli automatically handles sending branded welcome emails and "event coming up" reminders directly to their inbox.

Allergy Tracking
Dietary & Allergy Tracking

Hosting a dinner or catered workshop? Attendees can specify allergies or dietary requirements at checkout, ensuring your catering list is perfectly accurate.

Seamless Payouts
Seamless Payouts & Invoices

No more chasing money. Tixli handles the secure payment processing, auto-generates your remittance invoices, and directly transfers your net profits to your bank.

Frequently Asked Questions

Go to your Dashboard and click Manage on the event. At the bottom of the form, click the red "Cancel Event" button. This will immediately halt ticket sales, grey the event out on the Discover page, and notify users that the event is cancelled.

The system will automatically disable the "Get Tickets" button on your event page, preventing any new purchases. The event will still remain visible to people who already bought tickets so they can access their QR codes.

When you click "Scan" on your Host Dashboard for the first time, your web browser will ask for permission to use your camera. You must click Allow. If you accidentally clicked block, you will need to reset your site settings in your browser's address bar.

Still need help?

Our support team is always ready to assist you.

Contact Support